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General Questions
General
Questions
Where is
HeroDads located?
HeroDads, Inc. is
located at:
5256 S Mission Rd #703-196A
Fallbrook, CA 92028
Click
here for more contact
information
What are your
hours?
Our hours are 9:00 AM to 5:00 PM (PST) Monday to Friday. Keep in
mind, we periodically attend conventions and other events,
in which case you can email us at
 .
What is your
guarantee and return policy?
We want you to be satisfied with every purchase you make. Click
here
for details on our guarantee and return policy.
What options do
I have for ordering from HeroDads?
If you would like to place an order, you have three options
available. You may wish to download a copy of our
catalog or a printable
order form.
-
Online:
Order
securely at
www.herodads.com, where
you'll find lots of special offers.
-
Toll-Free:
1-866-DAD-HERO (323-4376) 9:00 AM to 5:00 PM (PST)
Our
local phone number is 760-728-5347.
-
FAX: Any time, day or night. 1-760-689-4040
-
Mail
your
order with an enclosed check, money order, or credit card
information (please include the number and expiration date)
to:
HeroDads, Inc.
Order Dept.
5256 S Mission Rd #703-196A
Fallbrook, CA 92028
What methods of
payment do you accept?
We accept
checks, money orders, and credit cards: Visa and MasterCard. We
are not currently able to receive Check-by-Phone and other
similar payment methods.
What shipment
methods do you offer?
HeroDads offers two methods; Standard and Express. Click
here
for details.
How do I place
an order on the HeroDads web site?
Click here
for step-by step instructions.
Is ordering on
your web site really safe?
We guarantee
that shopping with HeroDads is safe.
Click here
for details.
Does your web site use cookies?
Our web site does not use cookies to store information about
you. All our customer information is stored on our server,
making things safer for you.
What do I do if
I experience problems placing orders on the Web site?
Please try to place the order again. It should be able to
process without any problem. However, if you are still unable to
successfully place an order online, please call our toll-free
Customer Service Dept. at 1-866-DAD-HERO (323-4376) and one of
our representatives will be able to assist you in placing your
order.
How do I cancel
an online order?
Email us at
or call 1-866-DAD-HERO (323-4376)
What is your
privacy policy?
HeroDads values our customers and respects their privacy. Click
here
for details.
Are Gift
Certificates available?
Gift certificates are not for sale on our website yet, so if you
want to purchase one,
send us an email or call
1-866-DAD-HERO (323-4376) to let us
know!
What is your
product availability?
Our web site does not currently support product availability
information. If you want to know whether an item is in stock,
call 1-866-DAD-HERO (323-4376) and we'll be able to let you
right away. For more info, click
here.
What is your
policy on pricing errors?
Although we try our best to have an error-free website and
catalog, we do make occasional errors. We reserve the right to
contact you and correct pricing or other errors prior to
fulfilling your order. |